Improve Customer Service and Costs
The Challenge
- Meet tough new-cost cutting targets.
- Contribute to BT's green agenda by reducing carbon footprint.
- Improve print service levels for users.
The Solution
- Service improvement programme across the enterprise, focusing on office printing first, followed by reprographics.
- Development and implementation of improved processes to achieve new service commitments.
- A new communications programme to address common problems.
The Results
- £10.4 million saved over four years for office printing.
- 40% savings in reprographics.
- More efficient ratio of users per printing device.
- 50% reduction in carbon footprint*.
- User satisfaction ratings that exceed target.
*Results provided by the Xerox Sustainability Calculator, based on lifecycle analysis, which includes full environmental burdens, through material acquisition, production and operation when calculating environmental impacts.
